At Stella Journeys, we are committed to delivering your products in a timely and efficient manner. Please take a moment to review our shipping policy.
1. Delivery Method & Timing
We offer cash on delivery (COD) as the only payment method for all orders. Once your order is confirmed, it will be processed and shipped to your address. Delivery times may vary based on your location and product availability.
- Processing Time: Orders are processed within 1-2 business days after confirmation.
- Delivery Time: Delivery typically takes between 3-7 business days, depending on your location. Some areas may experience longer delivery times.
2. Shipping Charges
We offer free shipping on all orders, regardless of the total order amount or location.
3. Delivery Areas
We currently ship to most regions. Please note that shipping availability may be subject to certain geographical restrictions. If your location is not supported, we will inform you during the checkout process.
4. Delivery Attempts
Please ensure that someone is available at your delivery address to receive the order. If the delivery is unsuccessful due to no one being present to accept it, we will attempt re-delivery. However, additional charges may apply for failed deliveries.
5. Order Issues
If you experience any issues with your order, please contact us within 7 days of receiving the delivery. We will promptly assist with any returns or exchanges as per our return policy.
We strive to provide the best delivery experience possible and appreciate your trust in Stella Journeys. If you have any questions about shipping or need assistance, don’t hesitate to reach out to us at [email protected].