At Stella Journeys, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund policy.
1. Returns Process
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery to initiate a return or exchange. We will guide you through the process and provide instructions for returning the item.
2. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in its original packaging.
- The product must be returned within 7 days of delivery.
- You must provide proof of purchase.
3. Refund Process
Refunds will be issued only in the form of cash on delivery. Once your return is processed and approved, we will arrange for a refund to be provided at the time of re-collection or on the next delivery attempt.
4. Return Shipping Costs
In case of damaged, defective, or incorrect products, we will cover the return shipping costs. If you simply change your mind or no longer need the product, you will be responsible for the return shipping.
5. How to Contact Us
If you wish to return an item or have any questions regarding our refund and return policy, please contact our customer service team at [email protected].